The Surprise Sewing Box Terms and Conditions
These Terms and Conditions (“Terms”) govern your subscription. By subscribing, you agree to be bound by these Terms.
1. Subscription Overview
1.1 Subscription Model
Our subscription plan operates on a monthly payment basis. Subscribers are charged once per month but will receive a box every three (3) months (quarterly).
The initial subscription term is for 3 months. Your membership will automatically continue on a 3-month basis until you terminate it via written notice.
1.2 Billing Cycle
Your monthly payment is due by the 7th day of each month.
You will be invoiced for each monthly payment, which is to be made via EFT into the bank account specified in the invoice.
1.3 Delivery Schedule
Boxes are delivered every three months. For example, if you subscribe and make your first payment by 7 January, you will receive your first box at the end of March, your second box at the end of June, and so on.
2. Price Changes
We may change subscription pricing with 30 days’ notice. Continued use of the Service after the price change constitutes acceptance of the new price.
3. Delivery
3.1 Delivery Schedule
Boxes are prepared and delivered on a quarterly schedule. Delivery times may vary depending on your location and carrier availability.
3.2 Delivery Costs
Unless stated otherwise, delivery costs are included in your subscription cost.
3.3 Lost or Damaged Items
If your box arrives damaged or does not arrive, please contact us within 14 days of delivery (or expected delivery date). We’ll assess the situation and may offer a replacement or refund at our discretion.
4. Cancellation and Refund Policy
4.1 Cancellation
You may cancel your subscription by contacting us at admin@sewwithpat.co.za. You may cancel your subscription once 3 successful payments have been made and you have received your box. If you cancel before 3 payments have been made, you will forfeit the next delivery of the subscription box.
4.2 Refunds
All payments are non-refundable, except in cases of defective, damaged, or missing boxes as determined by us.
5. Account Management
You are responsible for maintaining accurate account and payment information. Any updates to your address or billing details must be made before your next scheduled payment to ensure uninterrupted service.
8. Limitation of Liability
To the maximum extent permitted by law, Sew With Pat is not liable for any indirect, incidental, or consequential damages arising from your subscription, including delays, loss, or misuse of products.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa.